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Cosso for e-commerce

Customer replies and product listings,
spoken instead of typed.

Say the reply about a delayed order, the product description or the restock email, and Cosso types it in your helpdesk, store admin or Gmail. SKUs, order numbers and prices come out as written.

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On a PC? Download for WindowsOn a Mac? Download for Mac

Set up your store
e-commerce terms
54
median AI edit in our tests
0.6 s

What you said0:12

um hi sarah so sorry order forty eight twenty one is delayed the courier had an issue uh it ships tomorrow and you'll get a ten percent discount code by email

Your order 4821Written by Cosso

Hi Sarah,

So sorry, order 4821 is delayed. The courier had an issue. It ships tomorrow and you'll get a 10% discount code by email.

  • Order numbers and percentages as digits
  • Filler words left out
  • Laid out as an email

Examples

Support, quotes and listings,
with the same shortcut.

Use it in your helpdesk, store admin, marketplace and email. Each card shows the text Cosso returned for that dictation, with the e-commerce vocabulary on.

Where's my orderHelpdesk

You said

it left our warehouse yesterday tracking is t r four four nine one it should be there friday

It left our warehouse yesterday. Tracking is TR4491. It should be there Friday.

Price quoteOutlook

You said

for two hundred units the price is eighteen fifty each delivery in two weeks prices are valid until the end of the month

For 200 units, the price is 18.50 each. Delivery in two weeks. Prices are valid until the end of the month.

Restock requestGmail

You said

we need to restock s k u l s two forty olive medium three hundred pieces can you ship before black friday

We need to restock SKU LS240 olive medium 300 pieces. Can you ship before Black Friday?

Product descriptionStore admin

You said

linen shirt relaxed fit one hundred percent european linen machine wash at thirty comes in sand olive and navy

Linen shirt, relaxed fit, 100% European linen, machine wash at 30. Comes in sand, olive, and navy.

What you get on top of plain dictation

E-commerce vocabulary,
plus the names you add.

Free dictation turns speech into text. When you choose E-commerce in the app, AI editing also uses the field's vocabulary, and names you save in your dictionary are spelled the way you saved them.

  1. 1Free · on device

    Dictation

    Speech becomes text on your computer, in 99 languages, even offline.

    • Works in every app you type in
    • Audio stays on your computer
  2. 2AI editing

    E-commerce vocabulary

    Choose E-commerce in the app. Platforms, marketplace terms and ad metrics are spelled the usual way.

    • "clavio" → Klaviyo, "a o v" → AOV
    • "s k u l s two forty" → SKU LS240
  3. 3Your dictionary

    Your own words

    Product names, collections and bundles. Add them once in Dictionary.

    • Used on every AI edit from then on
    • Saved on your computer

Before you add your words

The Marlo tote and the Sienna bundle are back in stock on Shopify.

After

The Marlowe Tote and the Siena Bundle are back in stock on Shopify.

Same dictation, run twice through Cosso: "the marlo tote and the sienna bundle are back in stock on shopify".

Built-in vocabulary

54 e-commerce terms,
from SKUs to ROAS.

The list covers store platforms, marketplaces, payments, fulfillment and the metrics in your ad and email reports. It's the same list in every country.

"a o v"
AOV
"roas"
ROAS
"clavio"
Klaviyo
"a b test"
A/B test
"t r four four nine one"
TR4491
"ten percent"
10%
  • Shopify
  • Seller Central
  • FBA
  • Buy Box
  • 3PL
  • RMA
  • chargeback
  • Klarna
  • Cyber Monday
  • +45
54 terms

Each pair comes from a dictation we ran through Cosso.

For stores

A shared dictionary
for products and collections.

Add product names, collections and suppliers to the team dictionary, and everyone answering customers spells them the same way.

  1. 1

    Create the team in Cosso

    Name it and set its field to E-commerce.

  2. 2

    Invite people by email

    Each person gets admin or member access, on Mac or Windows.

  3. 3

    Add shared words

    They apply to everyone's AI edits right away.

  • Audio stays local

    Speech recognition runs on each person's computer. Recordings are never uploaded.

  • Dictated text isn't kept

    AI edits are processed and discarded. We don't store what was said or written.

  • AI editing can be off

    Turn it off for sensitive work. Dictation keeps working offline.

FAQ

Questions about Cosso for e-commerce

Does it work in our helpdesk?
Yes, if it has a text box. Cosso types wherever your cursor is, including helpdesks and store admins in the browser.
Will it invent product details?
No. It writes the features you said and doesn't add claims, sizes or prices of its own.
Can I answer customers in other languages?
Yes. Dictation works in 99 languages and detects the language each time. AI editing rules are tuned for English and Turkish.

Other industries

24 fields, each with its own vocabulary.

Answer your next customer
with Cosso.

Free on Mac and Windows. The e-commerce vocabulary comes with AI editing, and the first 30 edits are free.

Download for Mac, freeDownload for Windows, free

On a PC? Download for WindowsOn a Mac? Download for Mac

Talk to us about your team