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Refunds

Refund policy
14 days, for any reason.

Dictation is free and the AI editing trial needs no card, so you can try Cosso before paying anything. If a paid plan isn't right for you, here's how to get your money back.

Last updated

The short version

  • You can get a full refund within 14 days of any payment, for any reason.
  • You can cancel at any time and keep your plan until the end of the period you paid for.
  • Paid plans can't be bought online yet. This policy applies from the day they can.

1. Getting a refund

Every payment for a Pro, Max or Teams plan, monthly or yearly, first payment or renewal, can be refunded in full within 14 days of the day it was charged.

To ask for one, use the link on your payment receipt or write to [email protected] from the email address on your account. The refund goes back to the original payment method; how long it takes to appear depends on your bank.

After a refund, the plan that payment covered ends, and AI editing stops until you choose a plan again. Dictation on your computer keeps working.

2. Cancelling

You can cancel at any time. Your plan stays active until the end of the period you paid for and then doesn't renew. Cancelling doesn't by itself refund a payment; within 14 days of it you can ask for that too.

3. Who handles the payment

Our payment provider sells plans to you as the merchant of record, so it takes the payment and issues refunds. Its name will appear at checkout and on your receipt.

4. Your legal rights

This policy doesn't limit any right you have as a consumer under the law where you live, including any right to withdraw from an online purchase.